Every question, met with a straight answer
Everything people usually ask us before, during and after a clean — all in one place. Can't spot what you're after? Send us a note through the contact page and a real person will get back to you.
Getting your clean on the calendar
The quickest route is the quote form on our contact page — tell us about your place and we'll come back with a price and available times. Prefer to talk it through? Call us on 0422 901 276 or email [Email Address] and we'll lock in a slot that suits you.
A useful rule of thumb: roughly one hour per bedroom, plus about thirty minutes for each bathroom. When you book, you can either go by home size and we'll cover the whole place, or book a set number of hours and point us at the areas that matter most to you.
Six in total: standard upkeep, deep cleaning, vacate / end of lease, once-off visits, recurring weekly or fortnightly cleans, and commercial work for offices and shared spaces. Each one follows its own written checklist — the full breakdown lives on our services page.
It depends on the job and who's available — sometimes one cleaner, sometimes a pair or a small crew. If you'd prefer fewer people in your home — or a bigger crew to get through it faster — just say so before the visit and we'll arrange it.
What happens while we're there
Entirely up to you. Plenty of clients pop a key in a lockbox or leave entry instructions and come home to a finished job; others like to stay and carry on with their day while we work. Both suit us perfectly — just tell us your preference when booking.
No — every GB PureTouch team arrives with professional products and equipment for the whole job. That said, if you'd like us to use your own products (a favourite floor polish, a sensitive-skin spray), mention it when you book and we'll happily work with them.
A parking space close to your door makes a big difference, since our teams carry equipment in and out. If parking at your place is limited or tricky, let us know before the visit so we can plan around it.
Very. Dogs, cats, and everything in between — our cleaners are comfortable working around pets and genuinely enjoy meeting them. If your pet prefers a closed door between them and the vacuum, just leave us a note about which room they're in.
We clean interior windows only. Exterior glass usually calls for ladders and specialist gear, so it sits outside our checklist — but we'll leave the inside panes streak-free.
We'd rather not hold onto keys — a lost key is a risk neither of us wants. A lockbox, a keypad code, or simple entry instructions work far better and keep you in full control of access to your home.
The people behind the polish
Yes — every single one, with no exceptions. A completed police check is a condition of joining GB PureTouch, so anyone stepping into your home or workplace has already been vetted.
Fully. Our cleaners carry public liability insurance, which means your property is protected the whole time we're on site. It's one less thing for you to think about.
For recurring cleans, yes — we keep the same cleaner with your home so they learn how you like things done. If your regular cleaner ever can't continue, we'll tell you upfront and match you with someone just as good, never a silent swap.
Two ways. First, every clean follows a written checklist, so the standard doesn't depend on memory or mood. Second, we review our cleaners' work on an ongoing basis — feedback from clients feeds straight back into who we keep on the team.
The fine print, made friendly
By debit or credit card. We'll confirm the payment details with you when your booking is locked in, so there are no surprises on the day — and nothing to count out in cash.
Life happens — cancel or reschedule up to 24 hours before your booking and there's no charge at all. If the job is due to start within the next 24 hours, a cancellation fee applies, because your slot and team are already reserved.
Tell us within 48 hours of the clean and we'll make it right. Accidents are rare, but when they happen we'd rather hear about them straight away — our insurance and our own standards both back you up here.
Send us a photo of the area that fell short, and we'll either return to re-clean it free of charge or refund that portion of the job — your choice. We'd genuinely rather fix it than have you settle for "good enough".
Our only ask is a working environment that doesn't put our cleaners in danger. If a team member arrives and finds conditions they consider hazardous, they may have to pause or step away from the job — and we'll always call you straight away to talk through next steps.
Seven days a week, including weekends. Weekend slots are popular, so if Saturday or Sunday is your only window, it pays to book a little ahead.
Didn't find your answer? Just ask us
No question is too small — tell us what's on your mind and we'll reply with a plain, honest answer.
Or call us on 0422 901 276 · Open 7 days a week